Refund Policy

1. Purpose

This Refund Policy explains how refunds are generally handled for trip inquiries and confirmed bookings made through Trip Diaries. It supplements, and does not replace, the specific terms provided with your trip confirmation.

2. Refund eligibility

Refund eligibility depends on the stage of your trip, the terms of your confirmation, and any applicable supplier policies. Where a refund is due, it will be processed in accordance with those terms.

3. Trip inquiries and quotations

A trip inquiry or quotation is not a confirmed booking. If payment was requested before confirmation, any refund of such payment will be handled according to the terms communicated at the time.

If no payment was made, there is typically no refund to process for an inquiry that does not proceed.

4. Confirmed trips

For confirmed trips, refunds are governed by your written trip confirmation and the cancellation terms applicable to that trip. Where the trip includes non-refundable components, those components may not be eligible for refund.

5. Partial refunds

In some cases, only a partial refund may be available. This can happen where supplier charges have already been incurred, where a cancellation occurs within a restricted period, or where only part of the trip is affected.

6. Refunds for supplier issues

If a trip is affected by supplier cancellations or non-refundable policy terms, the refund available may reflect only what can be recovered from the relevant supplier.

7. Refund method and timing

Refunds are generally issued to the original payment method, where applicable. Processing times vary depending on the payment provider, bank, and circumstances of the refund.

8. Alternative arrangements

Where a full refund is not available, we may discuss alternative options such as rescheduling or credit, where permitted by the trip terms and supplier policies.

9. Disputes

If you believe a refund has been handled incorrectly, please contact us in writing with your booking details and the reason for your concern. We will review the matter in good faith based on the trip confirmation, applicable policy, and supplier terms.

10. Contact

For questions about refunds, please contact us at: