Cancellation Policy

1. Purpose

This Cancellation Policy explains how cancellations and changes to trips booked or planned through Trip Diaries are generally handled. It supplements, and does not replace, the specific terms provided with your trip confirmation.

2. When these terms apply

These terms apply to trip inquiries, quotations, and confirmed trips arranged through Trip Diaries, unless your written trip confirmation states different terms for that trip.

3. Cancellations before confirmation

If you cancel a trip inquiry before a trip has been formally confirmed in writing, any payments made will be handled according to the terms communicated at the time of payment, if any. In many cases, there may be no charge if a trip has not yet been confirmed.

4. Cancellations after confirmation

Once a trip is confirmed, cancellation terms are governed by your trip confirmation and any applicable supplier policies. These may include deposit terms, non-refundable amounts, and cancellation charges that depend on how far in advance the cancellation is made.

We recommend reviewing the written trip terms carefully before confirming a trip.

5. Partial changes

If you need to change travel dates, traveller count, destination, or other parts of a confirmed trip, we will try to accommodate the change where possible. Changes may affect price, availability, and supplier terms, and any difference will be recalculated accordingly.

6. Supplier policies

Some parts of a trip, such as hotels, transport, permits, or activities, may be subject to their own cancellation and refund conditions. When a cancellation is caused partly by supplier terms, those terms may affect what refunds or credits are available.

7. Force majeure and operational changes

Trip Diaries is not responsible for cancellations or disruptions caused by events beyond our reasonable control, including severe weather, natural disasters, road or pass closures, government travel restrictions, medical emergencies, strikes, or other circumstances that make travel unsafe or impossible. In such cases, we will work with you to identify reasonable alternatives where available, and any refunds or credits will be handled in accordance with the written trip terms and applicable supplier policies.

8. Refund processing

When a refund is due, it will be processed in accordance with the payment method and terms used for the booking. Processing times may vary depending on the payment provider and the circumstances of the cancellation.

9. Questions

If you are considering a cancellation or change, please contact us as early as possible so we can review your options. You can reach us using the contact details on the Site.

10. Contact

For questions about this policy, please contact us at: