Privacy Policy

1. Introduction

Trip Diaries ("we", "us", "our") operates the website located at [INSERT SITE URL] (the "Site"). This Privacy Policy explains how we collect, use, store, and protect personal information when you use our Site, submit a trip inquiry, or contact us.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information we collect

We may collect the following types of information:

• Information you provide directly. When you submit a trip inquiry or contact form, we may receive your name, phone number, email address, travel preferences, traveller details, accommodation preferences, trip style, budget, and any message you include.
• Automatically collected information. When you visit the Site, our servers may automatically log information such as your IP address, browser type, device information, pages visited, and the date and time of your visit.

3. How we use your information

We use the information we collect to:

• Respond to your trip inquiry and follow up with you;
• Plan, coordinate, and customize your trip;
• Communicate with you about your request, including via WhatsApp or email if you choose those contact methods;
• Improve our services and the overall experience of the Site;
• Administer and enforce our terms and policies;
• Send you relevant travel updates if you subscribe to our newsletter.

4. Sharing your information

We do not sell your personal information. We may share your information only in the following circumstances:

• With our team members and service providers who help us operate the business, plan trips, and communicate with you;
• When required by law or in response to a valid legal request;
• If we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

If a trip inquiry is confirmed and the trip involves third-party suppliers such as hotels or transport providers, we may share only the information those suppliers need to provide the booked services.

5. Communication preferences

If you contact us through the Site, we may follow up using the contact method you choose — email, phone call, or WhatsApp. If you would prefer not to receive follow-up communication, you may ask us to stop at any time by replying to the message or contacting us through the details on the Site.

6. Newsletter and marketing

If you subscribe to our newsletter, we will use your email address to send you travel updates and destination news. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

7. Data retention

We retain personal information only for as long as we need it for the purposes described in this policy, unless a longer retention period is required by law. When a trip inquiry is no longer needed for our business purposes, we will delete or anonymize it in line with our internal data practices.

8. Data security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, and alteration. This includes using secure servers, restricted access for our team, and secure transmission where appropriate. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have the right to:

• Ask what personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information where we no longer need it;
• Withdraw consent where our processing is based on consent;
• Request a copy of your information in a structured, commonly used format;
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details on the Site.

10. Cookies and similar technologies

We may use cookies and similar technologies to operate the Site, analyze usage, and improve your experience. You can usually control cookies through your browser settings. If you choose not to accept cookies, some parts of the Site may not function as intended.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.

12. Contact us

If you have questions about this Privacy Policy, please contact us at: